Privacy Policy

Last updated: 4/2/2020


Thank you for choosing to be part of our community. We are committed to protecting your personal information and your right to privacy. By using our services, you agree to our Terms of Service agreement, so please read them carefully. If you have any questions or concerns about this privacy notice or our practices, please contact us at support@syncly.us.

Syncly, Inc. (“Company”, "us", "we", or "our") operates the https://syncly.us website and our Service. This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use any of our services.

When you visit our website or use our Service, we appreciate that you are trusting us with your personal information. We take your privacy very seriously. Please read this privacy notice carefully as it will help you understand what we do with the information that we collect. We will not use or share your information with anyone except as outlined in this Privacy Policy. 

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service, accessible at https://syncly.us/legal/terms-of-service


1. What Personal Information Do We Collect?

We collect personal information that you provide to us. The personal information that we collect depends on the context of your interactions with us and the Service, the choices you make, and the products and features you use. The personal information we collect may include the following:


Account Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate our Service. This information does not reveal your specific identity (like your name or contact information), but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Service, and other technical information. This information is primarily needed to maintain the security and operation of our Service, and for our internal analytics and reporting purposes.


Customer Communications


Customers may subscribe to Syncly’s newsletters or other offers by opting-in on the Platform and providing their name, company name, and job title, email address, and phone number. Users can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us at support@syncly.us.


Account Information Provided By You


In subscribing to our Service, we require you to provide account-based information, including address, name, phone number, titles, roles, usernames, passwords, email, payment processing information, and other similar information. This information is necessary to facilitate account services and subscription and related purchases through the Platform. Account information may also be used to (i) provide information regarding our Service; (ii) communicate material changes to our Terms of Service and Privacy Policy; and/or (iii) help us maintain and improve services offered.


Log and Usage Data


Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access our Services. Data is automatically reported by your browser each time you access a web page. Log data may be used for debugging purposes and to improve our products and services.


Cookies and Similar Technologies


Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Service. Syncly’s site uses cookies to provide users with a better browsing experience. In addition, by accepting Syncly’s Privacy Policy upon purchase of the Services, you are consenting to Syncly’s use of cookies in connection with the Service itself. Syncly utilizes cookie technology to gather information on Internet use in order to serve you more effectively. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and transferred to your device. You can set your browser to remove or reject cookies; however some Platform features or Services may not work properly without cookies.


We may use cookies for:

  • Remembering your preferences, settings, and login details
  • Targeted advertising and serving ads relevant to your interests
  • Identifying the areas of our Service that you have visited
  • Personalizing content that you see on our Service
  • Our Service analytics
  • Remarketing our products or services to you


How You Can Control Advertising Cookies


We may utilize various services that place relevant and targeted ads on our Platform, such as Google. For Google-based services, you can use Ads Settings to manage the Google ads you see and opt out of Ads Personalization. Even if you opt out of Ads Personalization, you may still see ads based on factors such as your general location derived from your IP address, your browser type, and your search terms. You can also manage cookies for any online advertising service via the consumer choice tools created under self-regulation programs, such as the US-based aboutads.info choices page or the European Union (“EU”)-based Your Online Choices.


2. Is Personal Data Collected by or Disclosed to Third Parties?

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use personal information collected via our Service for a variety of business purposes. Syncly does not sell Personal Data collected through your use of the Platform with any third party. Information is collected to facilitate the Services offered or for internal analysis relating to product improvements. Personal Data collected is shared with the following third parties to facilitate provision of the Services on the Platform as follows:


To facilitate account creation and login process


Syncly utilizes Google authentication services to facilitate secure access to our Service. Google authentication requires a user to input email, password and any additional required method of verification, such as a one-time temporary password for two-factor authentication. Users should review Google’s Privacy Policy for more information on their data collection and use practices.


To post testimonials


We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update or delete your testimonial, please contact us at support@syncly.us.


Email Notifications


Syncly utilizes Amazon SES and Intercom to create and deliver user notifications from the Platform. Syncly shares its customer contact information, such as name and email address, to process that data. Users should review Amazon’s Privacy Policy and Intercom’s Privacy Policy for more information on their data collection and processing practices.


Notifications


Syncly utilizes Intercom and Slack to facilitate customer notifications. Users should review Intercom’s Privacy Policy and Slack’s Privacy Policy for more information on their data collection and use practices.


Customer Relationships Management


Syncly utilizes services provided by Salesforce, Inc. and HubSpot, Inc.to manage its customer relationships and the information and data associated with those customers. Account information, including personal information such as customer’s account name, email, phone, mailing address, etc. with Salesforce.com or Hubspot.com. Data is collected and utilized in accordance with Salesforce’s Privacy Policy and Hubspot’s Privacy Policy.


Servers


Syncly hosts customer and services data through Amazon Web Services and Google Cloud Platform. Customers should view the Amazon Privacy Policy and Google Cloud Privacy Policy for more information about their data collection and privacy policies.


Product Usage Data


Syncly utilizes Segment, Sentry, and Mixpanel to track product usage and error data to help us understand how users engage with our Platform, so that we can review and improve our Services. Customers should view the Segment Privacy Policy, Hotjar Privacy Policy, Sentry Privacy Policy, and Mixpanel Privacy Policy for more information about their data collection and privacy policies.


Website Analytics


Syncly utilizes Google Analytics to access anonymized and/or pseudo anonymized data to help us understand website traffic. Google Analytics provides a report to us with website trends without identifying the Personal Data of individual users. Website visits are tracked using Google Analytics in accordance with Google’s Privacy Policy. However, if you decide to withdraw your consent to such data collection, you may opt-out by installing the Google Analytics Opt-out Browser Add-on.


Payment Processing Information


Syncly does not itself store debit or credit card information on its servers. Syncly utilizes a third party payment processor, Stripe, to manage and process payments in order to guarantee the security of your information. Customers should review Stripe’s Privacy Policy for more information on their data collection practices


Other Potential Third-Party Disclosures

Personal Data may also be disclosed to third parties (1) as required by law, such as to comply with a subpoena, or similar legal process; (2) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, or (3) if Syncly is involved in a merger, acquisition, or sale of all or a portion of its assets.


We will use commercially reasonable efforts to notify users about law enforcement or court ordered requests for Personal Data unless otherwise prohibited by law.


3. How Long Does Syncly Keep Your Information?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.


We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than twelve (12) months past the start of the idle period of the user’s account.


When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.



4. Does Syncly Collect Information From Minors?

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under the age of 18, please contact us at support@syncly.us.



5. How Can I Review, Transfer, Restrict the Use of or Request Erasure of Personal Data?

If you would at any time like to review or change the information in your account or terminate your account, you can:


  • Log in to your account settings and update your user account
  • Contact us using the contact information provided


Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Service and/or comply with applicable legal requirements.


In addition, California law permits California-resident Customers to request and obtain from Syncly once a year, free of charge, certain information about their Personally Identifiable Information (as defined by California law) disclosed to third parties for direct marketing purposes in the preceding calendar year (if any). If applicable, this information would include a list of the categories of PII that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. All of our Customers, regardless of their U.S. residency or country of domicile shall have the right to request and obtain a copy of such information in accordance with applicable law.


Syncly shall provide a copy of requested Personal Data in a structured, commonly used and machine-readable format. Customers shall have the right to transmit such Personal Data to another service provider without restriction in accordance with applicable law.


6. What is Syncly’s Security Policy?

We have implemented reasonable administrative, technical and physical security measures to protect your personal information against unauthorized access, destruction or alteration.


All data is securely encrypted utilizing AES-256-bit encryption. Please review the AWS Cloud Security Policy for more information on AWS’ security practices. Syncly utilizes only PCI-DSS compliant third party payment processors to ensure the security of your personal information. Users should review Stripe’s Security Policy for more information on their security practices.


7. What Are Syncly’s Controls For “Do Not Track” Features?

Most web browsers and some mobile operating systems and mobile applications include a Do-Not_Track (“DNT”) feature or setting that you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice. 


8. How Will I Be Notified of Changes to Your Privacy Policy?

This Privacy Policy was effective as of March 31, 2021 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.


If Syncly makes material changes to its Privacy Policy, it will notify you by: (i) changing the Effective Date at the top of the Privacy Policy, (ii) sending an email to all active account holders, and (iii) adding a statement to the Platform. Express consent will be obtained for any material changes in Syncly’s collection and use practices.


9. Links to Other Websites

Our Service may contain links to other websites. These websites are not under our control and are not subject to our privacy notice. These websites and applications will likely have their own privacy notices. We have no responsibility for these websites and applications and we provide links to these websites and applications solely for your convenience. You acknowledge that your use of and access to these websites and applications are solely at your risk. It is your responsibility to check the privacy notices of these websites and applications to see how they treat your Personal Data.


10. Disclosures to Successors

If our business is sold or merges in whole or in part with another business that would become responsible for providing the Service to you, we retain the right to transfer your Personal Data to the new business. The new business would retain the right to use your Personal Data according to the terms of this privacy notice as well as to any changes to this privacy notice as instituted by the new business. We also retain the right to transfer your Personal Data if our company files for bankruptcy and some or all of our assets are sold to another individual or business.


11. Additional Questions?

If you have any questions or comments about this notice, please contact Syncly as follows:


By Mail:

Syncly Inc.

1 Canal St.

UNIT 526

Boston, MA 02114

Attention: Syncly Privacy Department


By Email: support@syncly.us